Terms & Conditions
To secure an advance reservation:-
Once you have found your room and choosen to book you will be asked for your card details in order to secure the reservation.
No money will be taken from your card. Instead your card will be pre authorised for the full balance of your booking. Although your card will not be charged your bank may reduce your spending by the amount authorised. You card will be charged the full amount 7 days before you stay.
Card details will be kept securely using STRIPE and used to pay the full balance 7 days before your stay, in case of cancellation less than 7 days prior to your stay, alteration less than 7 days before your stay or additional purchases while you stay. Card details are deleted securely upon your departure. Through this process Highcliffe is GDPR and PCI Compliant. No member of the Highcliffe team is able to access your card details.
We do not accept AMEX, cheque, bank transfer or postal order.
What if you want to change your card? When the balance is due – 7 days before your arrival – you will be sent an email message with an easy click ‘pay now’ button. If you do not pay the pre authorisation will be charged.
No exceptions will be made to the terms and conditions.
No reason for cancellation is ever a nice one and often arises because of devastating personal circumstance or a change of plan last minute. Please remove the costly problem of cancelling your holiday by taking out insurance, however unlikely you think your cancellation may be. PLEASE TAKE OUT INSURANCE AS SOON AS YOU BOOK in order to cover yourself fully. Please understand that you were made aware of these terms at time of booking in order for us to save your room for you. Please don’t ask us to void our terms and conditions. Verbal abuse will be reported.
Travel insurance will cover you for your deposit and the cost of the holiday. Please don’t put more pressure on yourself and make sure you are insured. Travel insurance for UK based holidays can be as little as £6.00 per person, please consider this option. Try www.comparethemarket.com or www.gocompare.com for a variety of insurance quotes. Again cover your holiday straight away: buy insurance as soon as you’ve booked your stay and your travel.
Please note: in a case of unforseen circumstance, Highcliffe may need to reallocate you to another room. If we need to cancel your holiday we will fully refund you. In case of cancellation no further payment other than the cost of your stay with Highcliffe will be made.