Highcliffe FAQs

Please find below some answers to frequently asked questions.  If  you require further assistance please either call us on 01326 31446 between 9.30am and 8.30pm or email us on info@highcliffefalmouth.com.  Alternatively you can send us a message using our contact form by clicking here

Check-in Questions

What time is check-in?
Any time between 4pm and 6pm. This is because unlike a hotel we don’t have 24 hour check in our a night porter – keeps the room rates lower. We do everything ourselves so the hours between 4pm & 6pm are when we promise to be back home after running errands in the early afternoon. You are welcome to call us (01326 314466) if you arrive a little early as we may be in. There are no guarantees outside these times though we are sorry.
Can I check in earlier?
An express check in is offered between 10am and 12 noon. Please tell us in advance if you would like to use this service. It is unlikely that your room will be ready but you are welcome to take your key and leave your bags with us while you explore Falmouth. Your bags will be put in your room once it is ready. Please understand that we will be very busy during this time preparing rooms as quickly as possible and checking guests out. If you prefer to check in more leisurely and when your room is ready, the kettle is on between 4pm and 6pm.
Can I check in later?
Please, please don’t book before you have called us on 01326 314466 as you will be charged your non refundable deposit. It may be possible so please talk to us about your circumstance.
What time is check out?
Before 10am on the day of departure.
Can I check out later?
There is a late check out service available for a surcharge of £15.00 which allows you to check out at 12 o’clock. If you would like this service please tell us in advance.

Breakfast Questions

What time is breakfast?
Breakfast is served between 8.15am and 9am. Once your order is made you are welcome to sit and enjoy your meal for as long as you like. This is a very normal time scale for B&Bs as this keeps your room rate down. CLICK HERE for more information.
Can I have an early breakfast?

Yes we can offer you our ‘Early Bird, breakfast picnic. CLICK HERE for more information. There is no extra cost for this service just arrange at time of booking or 24 hours in advance. Please don’t ask for times other than those detailed as our schedule is very tight and carefully planned so that all guests are looked after equally. If our times are wholly unsuitable and you are not happy to void your breakfast you may like to consider a hotel which has a longer breakfast time. We are happy to recommend – just give us a call.

Can I have a late breakfast

Yes of course. We can offer you the ‘Idle Bird’ breakfast picnic. CLICK HERE for more information. There is no extra cost for this service just arrange at time of booking or 24 hours in advance. This service is not available on the day of your departure unless you have agreed a late check out in advance. The cost of late check out is £15.00 per room.

Do you cater for special diets

Oh yes. Gluton free, dairy free, vegan and vegetarian. We always ask when you book and when you arrive but you are more than welcome to call us or even bring your own ingredients.

General Questions

Do you have hairdryers?

Yes. See our rooms page for a list of things in each room.

Can I bring a pet?
We love pets but sadly we found that not everyone feels the same. Regrettably we do not take pets. Registered guide/aid dogs are permitted in any room free of charge.
Do you have pets?
Yes we do. We have a Hungarian Vizla dog, a cat a fish and 2 guinea pigs. You won’t come across them unless you ask because we never let them into the B&B.
Do you accept children?
Children above the age of eight are very welcome. Sadly we are unable to accommodate any child under the age of 8 including babies and toddlers. This is because we don’t have family rooms at Highcliffe B&B. We do not accommodate more than two people per double room. Parents must be happy for children to occupy their own room. All rooms have their own keys. Rooms 2,3,4,5&6 are on the same floor which may be useful when planning. Rooms 7&8 are on their own floor and as room 8 can be a twin (room 7 is a double) most families like the idea of having this floor to themselves.
Can we book a parking space?
To be fair to all guests we do not reserve parking. Don’t let this worry you. We have 8 rooms and 6 spaces with ample free parking all around the house. You won’t have to take more than a few steps with your suitcases. Certainly no park and rides here. If you have a disable badge of course we will reserve a place.
Access to free on site parking
Cornwall is quaint and historic and notorious for its lack of parking spaces and little winding roads and can concern even the most experienced driver. At Highcliffe we are very lucky. We have six on site car parking spaces for cars to come and go at leisure. There is also free 24 parking on the roads all around the house. There is no need to park more than a few hundred yards from the house any time of the year
Which is the larger bedroom in the house?
Room 7 the penthouse suite. Room 8 is next and also has the largest bathroom and the only bath and then Room 2. We always recommend Room 7 and Room 8 for long stays.
How many rooms have a bath?
Room 8 is the only room with a bath.
Which rooms are twin rooms?
Room 8 is our only twin room. But room 4 and 6 are both single rooms and the cost of both of these rooms is in fact cheaper than our twin.
Can we cancel and get our deposit back?
At time of booking you will have been made aware that deposits are non refundable and that there are no exceptions.
Do you have a pool?
We wish! If you would like to use a pool you can visit The Falmouth Hotel or St Michael’s Hotel both just a 10 minute walk away. Both allow non residents to bath but do check times and prices in advance.

Location Questions

How far are you from Penryn Campus?

No distance at all – 4 miles which takes about 8 minutes by car. You can also get a train from Falmouth Town Station which is a 3 minute walk from Highcliffe B&B or you can take a bus from Wood Lane which is a five minute walk. Donalds Taxi’s will take you there for around £15.00 (01326 313 123).

How far are you from Wood Lane?
Less than a mile away so about a five minute walk. Call us and we can send you a like to a locaL map.
How far are you from the town centre?
We are a five minute walk to the start of time or The Maritime Museum. It takes about 20 minutes to walk the entire length of the town.
How far are you from the beach?
We are an 8 minute walk to our local blue flag beach; Gylly Beach or a few seconds walk from the seafront.
How far are you from the Princess Pavillions?
1 minute.
How far are you from Pendennis Castle?
We are a 15 minute walk along the seafront or a 2 minute drive. If you are coming for a wedding we recommend a taxi if you’re wearing heels. Donalds Taxi’s 01326 313 123.
How far are you from The Falmouth Hotel or St Michale's Hotel?
Less than a 10 minute walk to each or a 2 minute taxi ride.

Room Questions

Pocket sprung mattresses
When it comes to support, a pocket sprung mattress is considered the very best. The principle behind a pocket sprung mattress is that the mattress springs are not jointed, and can therefore work independently of each other. This means that a very large and a very small person will both enjoy the same comfort personal to them whilst sleeping in the same bed. A pocket sprung mattress contains individual springs, each sewn into its own fabric pocket, held under tensions and hand tufted, locking in generous amounts of fillings.

With Highcliffe’s pocket sprung mattresses you can be sure it will contour to the shape of your body like a soft mattress, with the pocket mattress adapting to your individual shape to provide head-to-toe support like a firm mattress. Brilliant!

Feather bedding
At Highcliffe we dress each bed with natural duck and down feather duvets and pillows. Feather duvets are light, help the body breath, keep your warm in the winter and cool in the summer. They are a medium tog with 85% duck feather, 15% down and a 100% cotton pocketed cover. 10tog in winter & 4.5 tog in summer

Our pillows are soft, light and full of air and mould around the shape of your body for perfect support and comfort. Just a quick pat refills the feathers with air and the pillows resume their plump shape.

We are also able to supply man made fibre bedding in the case of feather allergies. We will always ask you when you call to book your room and you are always welcome to email if you use the booking system to book.

Are you disability friendly?
Of course we are. What we have learnt over the years is that every disability is different so please call us on 01326 314466 to tell us what you need. We will always play down the B&B in order to give you the absolute facts. We have lots of people with disbilities staying with us but sadly none of our rooms are suitable for wheelchair access. Our only ground floor room is too small for wheelchair amenities. But, do talk to us.
Can I drink the water?
Absolutely. Highcliffe B&B is mains water fed and UK water is drinkable from the tap. This means the taps in your bathrooms are drinking water. We also provide a bottle of free water in your room at room temperature and you can buy further bottles of water in our tuck shop.
Do we get a key?
Yes. All the B&B rooms are lockable and you have your own bedroom key and front door key to come and go as you please.