To secure an advance reservation:-

To secure an advance reservation:-

Once you have found your room and choosen to book you will be asked for your card details in order to secure the reservation.

The amount equal to the first night’s stay will be taken from your card. This deposit is non refundable.

Card details will be kept securely using STRIPE and used to pay the full balance 7 days before your stay, in case of cancellation less than 7 days prior to your stay, alteration less than 7 days before your stay or additional purchases while you stay. Card details are deleted securely upon your departure. Through this process Highcliffe is GDPR and PCI Compliant. No member of the Highcliffe team is able to access your full card details.

We do not accept AMEX, cheque, bank transfer or postal order.

What if you want to change your card? When the balance is due – 7 days before your arrival – you will be sent an email message with an easy click ‘pay now’ button. If you do not pay the pre authorisation will be charged.

No exceptions will be made to the terms and conditions.

I want to cancel : No reason for cancellation is ever a nice one and often arises because of devastating personal circumstance or a change of plan last minute. Please remove the costly problem of cancelling your holiday by taking out insurance, however unlikely you think your cancellation may be. PLEASE TAKE OUT INSURANCE AS SOON AS YOU BOOK in order to cover yourself fully. Please understand that you were made aware of these terms at time of booking in order for us to save your room for you. Please don’t ask us to void our terms and conditions. Verbal abuse will be reported.

“Why should you keep the deposit? That’s not fair.” If you agree with that statement, do not book a room with a deposit attached. There are plenty of offers that charge you more for your room without a deposit.  If you clicked the ‘I agree with the terms and conditions’ box then you waivered your right to argue for your deposit to be returned in favour of a more desirable rate.

Travel insurance will cover you for your deposit and the cost of the holiday.  Please don’t put more pressure on yourself and make sure you are insured.  Travel insurance for UK based holidays can be as little as £6.00 per person, please consider this option. Try www.comparethemarket.com or www.gocompare.com for a variety of insurance quotes. Again cover your holiday straight away: buy insurance as soon as you’ve booked your stay and your travel.

Please note: in a case of un forseen circumstance, Highcliffe may need to reallocate you to another room. If we need to cancel your holiday we will fully refund you. In case of cancellation no further payment other than the cost of your stay with Highcliffe will be made.